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The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58] US Airways had a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service ...
After starting service to Logan in 2004, JetBlue was a major operator at Logan Airport by 2008 and its largest carrier by 2011, with flights to cities throughout North America and the Caribbean. [38] The airline grew to operate almost every gate in Terminal C and remains Logan's largest carrier as of 2023.