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Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than...
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As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.
Amazon.com, Inc., doing business as Amazon (/ ˈ æ m ə z ɒ n /, AM-ə-zon; UK also / ˈ æ m ə z ə n /, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
I contacted Amazon Customer Service and verified that it had NOT been sent by the company. This message was a well-constructed phishing email, meant to solicit account and credit card...
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Customer service may be provided in person (e.g. sales / service representative), or by automated means, such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. There is also economic benefit to the firm.
Amazon Fresh sells grocery items and a subset of items from the main Amazon.com storefront. Items ordered through Amazon Fresh are available for home delivery on the same day or the next day, depending on the time of the order and the availability of delivery slots.
In the months before Amazon laid off tens of thousands of workers, it also put a large number of employees on performance improvement plans, known as PIPs, according to a new report. The details...