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Self-service software and self-service apps (for example online banking apps, web portals with shops, self-service check-in at the airport) become increasingly common. Self-sourcing. Self-sourcing is a term describing informal and often unpaid labor that benefits the owner of the facility where it is done by replacing paid labor with unpaid labor.
Self-service password reset (SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk.