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Self-service password reset (SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk.
Due to scheduled program upgrades, the Citizen Self Service (CSS) Portal will be unavailable Thursday, March 24 through Sunday, March 27. City staff will also not have access to the system...