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  2. HP Business Service Management - Wikipedia

    en.wikipedia.org/wiki/HP_Business_Service_Management

    HP Business Service Management (BSM) is an end-to-end management software tool that integrates network, server, application and business transaction monitoring. [1] HP Business Service Management is developed and marketed by the HP Software Division . HP introduced HP Business Service Management 9.0 as a common single platform for managing ...

  3. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

  4. Service management - Wikipedia

    en.wikipedia.org/wiki/Service_management

    The main drivers for a company to establish or optimize its service management practices are varied: High service costs can be reduced, i.e. by integrating the service and products supply chain. Inventory levels of service parts can be reduced and therefore reduce total inventory costs.

  5. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.

  6. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service ...

  7. Service governance - Wikipedia

    en.wikipedia.org/wiki/Service_governance

    Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise.