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HP Business Service Management (BSM) is an end-to-end management software tool that integrates network, server, application and business transaction monitoring. [1] HP Business Service Management is developed and marketed by the HP Software Division . HP introduced HP Business Service Management 9.0 as a common single platform for managing ...
Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue. But among the most innovative companies in service, those same activities often generate more than 50% of the profits. ISO/IEC 20000 is the internationally acknowledged for service management. [1]
Business administration. Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
In addition to intangibility, there are two approaches about quality that are unique to service operations management. Service recovery. For manufactured products, quality problems are handled through warranties, returns and repair after the product is delivered.
The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
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