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A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, ...
Customer Journey Maps are good storytelling conduits – they communicate to the brand the journey, along with the emotional quotient, that the customer experiences at every stage of the buyer journey. [62] Customer journey maps take into account people's mental models (how things should behave), the flow of interactions, and possible touchpoints.
A customer benefit package (CBP) forms as a part of the operations management (OM) toolkit. It involves a clearly defined set of tangible and intangible (services) features that the customer recognizes, purchases, or uses.
In a service mesh, each service instance is paired with an instance of a reverse proxy server, called a service proxy, sidecar proxy, or sidecar. The service instance and sidecar proxy share a container, and the containers are managed by a container orchestration tool such as Kubernetes, Nomad, Docker Swarm, or DC/OS. The service proxies are ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
DMAIC or define, measure, analyze, improve and control [1] (pronounced dÉ™-MAY-ick) refers to a data-driven improvement cycle used for optimizing and stabilizing business processes and designs.
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
Customer equity is the total combined customer lifetime values of all of the company's customers. [1] It is calculated by multiplying the number of customers by the average value of each customer. Customer equity is important because it reflects the potential future revenue that a company can generate from its existing customer base.