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Self-service is over the phone, web, and email to facilitate customer service interactions using automation. Self-service software and self-service apps (for example online banking apps, web portals with shops, self-service check-in at the airport) become increasingly common.
In telecommunication, the service termination point is the last point of service rendered by a commercial carrier under applicable tariffs. Usually, the service termination point is on the customer premises and corresponds to the demarcation point.