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  2. Direct inward dial - Wikipedia

    en.wikipedia.org/wiki/Direct_inward_dial

    The outgoing service from a PBX to a central office exchange, corresponding to DID, is direct outward dialing (DOD) or direct dial central office (DDCO). This service is often combined with DID service and allows direct dialing of global telephone numbers by every extension covered by the service without the assistance of an operator.

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]

  4. Kaizen - Wikipedia

    en.wikipedia.org/wiki/Kaizen

    The Japanese word kaizen means 'improvement' or 'change for better' (from 改 kai - change, revision; and 善 zen - virtue, goodness) without the inherent meaning of either 'continuous' or 'philosophy' in Japanese dictionaries or in everyday use.

  5. India - Wikipedia

    en.wikipedia.org/wiki/India

    The service sector makes up 55.6% of GDP, the industrial sector 26.3% and the agricultural sector 18.1%. India's foreign exchange remittances of US$100 billion in 2022, [ 313 ] highest in the world, were contributed to its economy by 32 million Indians working in foreign countries. [ 314 ]

  6. Service-level objective - Wikipedia

    en.wikipedia.org/wiki/Service-level_objective

    A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...

  7. Co-creation - Wikipedia

    en.wikipedia.org/wiki/Co-creation

    Aric Rindfleisch and Matt O'Hern define customer co-creation in digital marketing as "a collaborative NPD (new product development) activity in which customers actively contribute and/or select the content of a new product offering" and state that, like all NPD processes, it consists of two steps, namely contribution (of content) and selection (of the best contributions).

  8. Software as a service - Wikipedia

    en.wikipedia.org/wiki/Software_as_a_service

    Many capitalize on the service-oriented structure to respond to customer feedback and evolve their product quickly to meet demands. This can enable customers to believe in the continued improvement of the product and help the SaaS provider get customers from an established traditional software company that likely can offer a deeper feature set.

  9. TD Bank (United States) - Wikipedia

    en.wikipedia.org/wiki/TD_Bank_(United_States)

    TD Bank, N.A. is an American national bank and the United States subsidiary of the multinational TD Bank Group.It operates primarily across the East Coast, in 15 U.S. states and Washington, D.C. TD Bank is the seventh-largest U.S. bank by deposits and the 10th largest bank in the United States by total assets, resulting from a series of several mergers and acquisitions.