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2. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

3. Service provider - Wikipedia

   en.wikipedia.org/wiki/Service_provider

   A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, ...

4. Cluster manager - Wikipedia

   en.wikipedia.org/wiki/Cluster_manager

   Within cluster and parallel computing, a cluster manager is usually backend graphical user interface (GUI) or command-line interface (CLI) software that runs on a set of cluster nodes that it manages (in some cases it runs on a different server or cluster of management servers). The cluster manager works together with a cluster management agent.

5. Service layer pattern - Wikipedia

   en.wikipedia.org/wiki/Service_layer_pattern

   Service layer is an architectural pattern, applied within the service-orientation design paradigm, which aims to organize the services, within a service inventory ...

6. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

7. Snapchat - Wikipedia

   en.wikipedia.org/wiki/Snapchat

   Snapchat is an American multimedia instant messaging app and service developed by Snap Inc., originally Snapchat Inc.One of the principal features of Snapchat is that pictures and messages are usually only available for a short time before they become inaccessible to their recipients.

8. Telemarketing - Wikipedia

   en.wikipedia.org/wiki/Telemarketing

   Telemarketing. Telemarketing (sometimes known as inside sales, [1] or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call.

9. Job crafting - Wikipedia

   en.wikipedia.org/wiki/Job_crafting

   Job crafting is an individually-driven work design process which refers to self-initiated, proactive strategies to change the characteristics of one's job to better align the job with personal needs, goals, and skills. [1]