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NEW YORK CITY, NY – The MTA's boss admitted this week what every New Yorker already knows – service sucks. "Our customers are right; we aren't very good right now," said Joe Lhota, who is...
The bottom-five worst subway stations — according to an MTA survey — may (not) surprise you. Matt Troutman , Patch Staff Posted Mon, Sep 19, 2022 at 5:07 pm ET | Updated Mon, Sep 19, 2022 at 8 ...
The 125th Street 4, 5, 6 stop with install the Customer Service Center within the station by the end of 2023. A major change for the new Customer Service Centers will be that the MTA agents won't ...
Like all Offices of Inspector General, MTA OIG audits and investigations are frequently generated from tips and complaints received from various sources including MTA riders, workers, and third parties. In 2019, the OIG received the largest amount of complaints in the office's history. History
Number of vehicles. 2,429 commuter rail cars. 6,418 subway cars. 61 SIR cars. 5,725 buses [1] The Metropolitan Transportation Authority ( MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area of the U.S. state of New York.
Rider complaints on social media intensified during the crisis: by mid-2018, there were 2,500 daily complaints to the MTA's and subway's Twitter accounts. [35] In January 2018, average weekday on-time performance had dropped from 65% to 58.1%, and there were more than 76,000 delayed trains, which reached their terminus at least five minutes ...
The 168th Street 1, A and C stop will receive a Customer Service Center within the station by the end of 2023. A major change for the new Customer Service Centers will be that the MTA...
Two Queens state lawmakers announced Wednesday their four-year plan to gradually eliminate fares on local MTA buses and Select Bus Services, proposing that yearly funding increase from $200 ...
The San Francisco Municipal Transportation Agency ( SFMTA or San Francisco MTA) is an agency created by consolidation of the San Francisco Municipal Railway (Muni), the Department of Parking and Traffic (DPT), and the Taxicab Commission. The agency oversees public transport, taxis, bicycle infrastructure, pedestrian infrastructure, and ...
The Lexington Avenue and East 53rd Street station performed worse than any other escalator in the New York City subway system in 2019 with a shoddy 24-hour availability rate of 4.9%. On average ...