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The Metropolitan Transportation Authority ( MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area of the U.S. state of New York.
The New York City Transit Authority (also known as NYCTA, the TA, or simply Transit, and branded as MTA New York City Transit) is a public-benefit corporation in the U.S. state of New York that operates public transportation in New York City.
A customer service call center is operated for passengers to plan their bus trips with the assistance of a live customer service representative, information for Sun Tran, Sun Express, Sun Shuttle and Sun Link, fares and SunGO information, detours, comments and questions.
According to the MTA, overall satisfaction of Long Island Rail Road customers was at 84 percent, down two percentage points from the prior year.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
The MTA Regional Bus Operations bus fleet is a fleet of buses in fixed-route service in New York City under the "MTA New York City Bus" (also known as New York City Transit or NYCT) and "MTA Bus" brands, both of which operate local, limited, express and Select Bus Service routes.