Simplify customer support with Freshdesk
Leverage AI-powered automation and workflow to deliver timely and consistent support.
Manage, prioritize, and resolve tickets at scale with a unified workspace that helps agents move quickly, focus on the right issues, and deliver personalized support.
Automate self-service with a scalable knowledge base to help customers find answers faster. Integrate your support portal with custom apps to deliver tailored self-service experiences.
Automate ticket routing based on agent workload, skills, or round-robin rules. Set up workflows easily to automate repetitive steps and help your support team drive faster resolutions.
Enable your agents to work together and consult the right experts from multiple teams to provide faster, more consistent customer service.
Access proactive, AI-backed insights easily to help you grow your business. Make smart decisions faster by tracking critical support metrics like CSAT ratings and resolution and response times on real-time dashboards and customizable reports.
Get going for free
$0
Up to 10 agents
Intuitive, industry-leading support for growing businesses
$15
/agent/month, billed annually
$18
/agent/month, billed monthly
Everything in Free and…
Advanced automation for high performance
$49
/agent/month, billed annually
$59
/agent/month, billed monthly
Everything in Growth and…
Fully featured with bots for enterprise-level support
$79
/agent/month, billed annually
$95
/agent/month, billed monthly
Everything in Pro and…
For fast growth
$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Administrator Capabilities
Contacts and Account Management
Dashboard and Analytics
Security and Privacy
For high performance
$69
/agent/month, billed annually
$83
/agent/month, billed monthly
Everything in Growth, plus:
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Contacts and Account Management
Administrator Capabilities
Dashboard and Analytics
For enterprise-grade support
$109
/agent/month, billed annually
$131
/agent/month, billed monthly
Everything in Pro, plus:
Self-Service
Ticketing
Admininstrator Capabilities
Dashboard and Analytics
Security and Privacy
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