AI-Powered Contact Centers for Free on AWS
Learn more about Amazon Connect
Amazon Connect
✔ Easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
✔ Amazon Connect is available for free, for 12 months, as part of the AWS Free Tier program. Users can get access to 90 minutes per month with the Free Tier.
Use Cases
Contact Center Automation
Utilize natural language chatbots, Interactive Voice Response (IVR), and automated customer voice authentication.
Real Time & Historical Analytics
Improve performance and lower your costs using powerful analytics tools, including visualization, to make business decisions.
Task Management
Prioritize, assign, and track agent tasks to completion, including work in external applications to ensure customer issues are quickly resolved.
Web and Mobile Chat
Support customers on the web and on mobile. Implement native integration with Apple Business Chat.
Amazon Connect on the Free Tier
Simple to use, cloud-based contact center that scales to support any size business.
12 MONTHS FREE
90 minutes per month of Amazon Connect usage
A local direct inward dial (DID) number for the region*
30 minutes per month of local inbound DID calls*
30 minutes per month of local outbound calls*
For US regions, a toll-free number for use per month and 30 minutes per month of US inbound toll-free calls*
Free Tier Offer
AWS helps new customers get started for free. See how you can use the AWS Free Tier with Amazon Connect.
90 minutes per month of Amazon Connect usage
A local direct inward dial (DID) number for the region*
30 minutes per month of local inbound DID calls*
30 minutes per month of local outbound calls*
For US regions, a toll-free number for use per month and 30 minutes per month of US inbound toll-free calls*
Learn More About Amazon Connect
Browse through our collection of videos to learn more about Amazon Connect.
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Customer Stories
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Videos
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Customer Stories
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Customer Stories
Intuit Improves Customer Experience with an AI-Powered Omnichannel Contact Center
Intuit is a provider of innovative financial management solutions, including TurboTax and QuickBooks, to approximately 50 million customers worldwide. Intuit decided to implement Amazon Connect, an easy-to-use, omnichannel cloud contact center that companies can use to simplify contact center operations and add agents from anywhere.
Rhode Island’s Department of Labor and Training connects with citizens during critical times
In early March 2020, Rhode Island’s Department of Labor and Training (DLT) website experienced 10 times the typical volume of unemployment insurance (UI) applications, putting stress on its 30-year-old system. DLT engaged Amazon Web Services (AWS) Professional Services (ProServe) to implement Amazon Connect to replace the legacy IVR/IWR, expanding their capacity to take simultaneous calls.
Morrisons Delivers a Self-Serve Contact Center in 8 Weeks
Leading up to its peak season at the end of 2019, Morrisons, one of the United Kingdom’s largest grocery chains, sought a faster, more cost-effective, and more flexible contact center system than their legacy system could offer. One that would give the company the operational autonomy to better serve its 11 million weekly customers.
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Videos
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How do I enable Quick Connects on Amazon Connect? (3:58)
Agent Training for the Amazon Connect Contact Control Panel (CCP) (19:03)
AWS Free Tier
The AWS Free Tier offers users an opportunity to explore products for free, with offers including products that are always free, free for 12 months, and short-term free trials.
Get Started
Creating an AWS account is free and gives you immediate access to the AWS Free Tier.
