Trusted by 60,000+ businesses everyday

5 reasons why brands prefer Freshdesk for exceptional support

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5 reasons why brands prefer Freshdesk for exceptional support

Offer fast and personalized responses

Manage, prioritize, and resolve tickets at scale with a unified workspace that helps agents move quickly, focus on the right issues, and deliver personalized support.

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Scale self-service easily

Automate self-service with a scalable knowledge base to help customers find answers faster. Integrate your support portal with custom apps to deliver tailored self-service experiences.

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Boost agent productivity

Automate ticket routing based on agent workload, skills, or round-robin rules. Set up workflows easily to automate repetitive steps and help your support team drive faster resolutions.

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Facilitate seamless collaboration

Enable your agents to work together and consult the right experts from multiple teams to provide faster, more consistent customer service.

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Make data-backed decisions swiftly

Access proactive, AI-backed insights easily to help you grow your business. Make smart decisions faster by tracking critical support metrics like CSAT ratings and resolution and response times on real-time dashboards and customizable reports.

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 The Freshdesk advantage

Highly scalable platform

Freshdesk can easily integrate with 1,000+ Marketplace apps to help you scale faster at a lower total cost of ownership while meeting your unique business goals.

Faster time-to-value

Freshdesk is easy to set up and use. The intuitive user interface helps your team get started in weeks and accelerates time to ROI.

Reliable product support

Deliver more consistent support with the help of our detailed knowledge base and a responsive team of technical support specialists who can help you derive maximum value from Freshdesk. 

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Free

Get going for free

$0

Up to 10 agents

 

 

€0

Up to 10 agents

 

 

£0

Up to 10 agents

 

 

₹0

Up to 10 agents

 

 

A$0

Up to 10 agents

 

 

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  • Integrated ticketing across email and social Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk.
  • Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules.
  • Knowledge Base Enable customers to help themselves by finding answers on their own.
  • Ticket Trend Report Analyze trends and stay on top of tickets by allocating resources at the right time.
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

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Growth

Intuitive, industry-leading support for growing businesses

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

€15

/agent/month, billed annually

€18

/agent/month, billed monthly

£12

/agent/month, billed annually

£15

/agent/month, billed monthly

₹999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

A$25

/agent/month, billed annually

A$30

/agent/month, billed monthly

start free trial

Everything in Free and…

  • Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice.
  • Collision Detection Know when another agent is viewing/replying to a ticket to avoid duplicating each other’s effort.
  • 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace.
  • In-depth helpdesk report
  • SLA management & business hours Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk, and set the right business hours.
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

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ProPopular

Advanced automation for high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

€49

/agent/month, billed annually

€59

/agent/month, billed monthly

£35

/agent/month, billed annually

£42

/agent/month, billed monthly

₹3599

/agent/month, billed annually

₹4299

/agent/month, billed monthly

A$69

/agent/month, billed annually

A$83

/agent/month, billed monthly

Start free trial

Everything in Growth and…

  • Multiple products Up to 5 products
  • Includes up to 5000 Collaborators Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Round-robin routing Automatically assign tickets to all available agents in a group in a circular fashion.
  • Custom Roles Provide or restrict access to your agents at granular levels.
  • Custom objects Create or bring in business-critical data right inside your Freshdesk.
  • Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.
  • Segment customers for personalized support
  • Customer journey Show agents the solution articles that a customer opened before they created a support ticket.
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.
  • SLA reminder & escalation
  • Multilingual knowledge base Supports 42 languages.
  • Custom apps Extend your support capabilities by building apps customized for your business.
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing

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Enterprise

Fully featured with bots for enterprise-level support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

₹5699

/agent/month, billed annually

₹6899

/agent/month, billed monthly

€79

/agent/month, billed annually

€95

/agent/month, billed monthly

£60

/agent/month, billed annually

£72

/agent/month, billed monthly

A$109

/agent/month, billed annually

A$131

/agent/month, billed monthly

Start free trial

Everything in Pro and…

  • Unlimited products
  • Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.
  • Easily manage agent shifts across time zones
  • Audit log Monitor changes and always stay up-to-date on what’s happening with your helpdesk.
  • Skill-based routing Match tickets to the agent most skilled in handling specific types of issues within the group.
  • Knowledge base approval workflow Track, review, approve, and publish knowledge base articles.
  • Flexible knowledge base hierarchy Categorize articles up to 5 folder levels and scale your knowledge base.
  • IP range restriction Increase helpdesk security by allowing certain IP addresses to access your portal.

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Faster resolution on conversations, tickets, or both.

Growth

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

€29

/agent/month, billed annually

€35

/agent/month, billed monthly

£25

/agent/month, billed annually

£30

/agent/month, billed monthly

₹2299

/agent/month, billed annually

₹2799

/agent/month, billed monthly

A$45

/agent/month, billed annually

A$55

/agent/month, billed monthly

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Omnichannel

  • Web widget
  • Messaging channels WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, Google's Business Messenger, LINE
  • Email

Self-Service

  • Customer portal
  • Knowledge base
  • Chatbots

Conversational Engagement

  • Unified agent inbox
  • Conversation switch
  • Proactive support and campaigns

Ticketing

  • Agent collision detection
  • Custom agent status

Administrator Capabilities

  • Collaboration - Threads and tasks
  • Customizable contact, conversation and ticket properties

Contacts and Account Management

  • Customer 360 - Contact events tracking and lifecycle

Dashboard and Analytics

  • APIs - Report extraction, conversations, tickets
  • Reports - Curated and custom
  • Real-time dashboards

Security and Privacy

  • Role-based access control
  • Single Sign On

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ProPopular

For high performance

$69

/agent/month, billed annually

$83

/agent/month, billed monthly

€69

/agent/month, billed annually

€83

/agent/month, billed monthly

£55

/agent/month, billed annually

£66

/agent/month, billed monthly

₹5499

/agent/month, billed annually

₹6599

/agent/month, billed monthly

A$105

/agent/month, billed annually

A$126

/agent/month, billed monthly

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Everything in Growth, plus:

Omnichannel

  • Bring your own channel (BYOC)
  • Bring your own telephony (BYOT)

Self-Service

  • Multilingual knowledge base
  • Article versioning
  • Full portal customization
  • Community forums

Conversational Engagement

  • Multilingual conversations

Ticketing

  • Ticket templates
  • Canned forms
  • Dynamic ticket fields (sections)
  • Advanced custom fields

Contacts and Account Management

  • User targeting

Administrator Capabilities

  • Multilingual CSAT
  • Business hours - Global, multiple, group specific
  • Intelliassign - round robin and load balanced
  • Multiple SLA policies
  • Parent-child ticketing
  • Dynamic email notifications
  • Multiple products
  • Collaborators
  • Custom objects

Dashboard and Analytics

  • Team dashboard - Ticket

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Enterprise

For enterprise-grade support

$109

/agent/month, billed annually

$131

/agent/month, billed monthly

€109

/agent/month, billed annually

€131

/agent/month, billed monthly

£89

/agent/month, billed annually

£107

/agent/month, billed monthly

₹8899

/agent/month, billed annually

₹10679

/agent/month, billed monthly

A$165

/agent/month, billed annually

A$198

/agent/month, billed monthly

start free trial

Everything in Pro, plus:

Self-Service

  • Approval workflow
  • Flexible knowledge base hierarchy

Ticketing

  • Agent shifts
  • Out of office scheduler

Admininstrator Capabilities

  • Sandbox for ticketing
  • Audit Logs
  • Skill Based assignment

Dashboard and Analytics

  • Custom object analytics

Security and Privacy

  • JWT authentication
  • Allowed domains
  • IP Whitelisting/Allowed IPs
  • HIPAA
  • PCI compliance

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